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May 30, 2018

In this episode, we discuss the proper ratio of queso to guacamole as it regards customer service problems. We also talk about GDPR; Captcha in real life; subscribing to a car and how that's different than leasing; passive aggressive feedback to God; the problem with reselling digital photocopiers; an app that helps blind...

May 23, 2018

In this episode, we wind up, dress appropriately, and unleash some ProTips for you. We talk about American Airlines psych-out; the importance of simplicity in corporate policies; using social media to quit social media; Bloombergs new diversity and equality rules; and what are our best two or eighteen tips for starting...

May 16, 2018

In this episode, we explain why you should never leave a suitcase full of pepperoni on your hotel balcony. We also talk about breaking old habits in Vegas; T-Mobile's latest lawsuit; the blackest black and pinkest pink; what happens when you invest in customer service. All this, a listener question and so much more.

May 9, 2018

In this episode, we pass along some salient wisdom to this spring's recent graduates. There's also a story about cocaine and so much more. Trust us: If you're a recent graduate - and even if you aren't - all you need to know you'll learn in this episode.

May 2, 2018

From traveling mailboxes, shower screens, ESPN's Reply-Allpocalypse, a Starbucks big oops, and liars on LinkedIn, you have to have at least one of the four essential ingredients for success: Luck, Timing, Skill, and Alison.

We also have a listener question which will really help in understanding all that.