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Nov 7, 2018

In today's episode, we're delivering justice in the form of well-thought out reflections and witty banter. We talk about why the need for shipping insurance might be a bad sign for your company; the best waiter ever; what is the Service Recovery Paradox and why it matters; why Scott was so excited to cater a lunch; and why we won't be getting a Google Home Hub. All this and more!